back to top

General Terms and Conditions for purchases in the online store under

  • 1 General, Scope of General Terms and Conditions

1.1 All shipments and services of FOTOFO, o.z., Prepoštská 4, POBOX 290, 814 99, Bratislava, Slovakia (hereinafter referred to as “Fotofo”), shall be exclusively governed by the General Terms and Conditions set out below in the version valid at time of order.  Any changes in Terms and Conditions will not be accepted unless agreed expressly in writing.

1.2 Customers in the context of these Terms and Conditions are both consumers and traders.  Consumers in the context of these Terms and Conditions are natural persons who enter into legal contracts whose purpose cannot be regarded as commercial nor could it be deemed to constitute an activity as self-employed.  Traders in the context of these Terms and Conditions are natural persons or legal entities or incorporated partnerships engaging in independent occupational or commercial activity upon entering into a legal contract with Fotofo.

  • 2 Entering into contract, initiating contract

2.1 By ordering, you commit yourself to enter into a contract with us.  We can accept this offer by sending you per e-mail an order confirmation within 24 hours after receipt of your order.  The contract shall be deemed to have been entered into when such order confirmation is sent.

2.2 You can order by inputting all data required during the ordering process and then, send us the order form by clicking the “Place order” button.  Before finally sending off the order, you will have an opportunity of verifying data and order inputted and, if required, make changes.  You can correct inputting errors by navigating backwards in the browser or cancelling the ordering process and starting it again.  We will then send you a confirmation of the order by e-mail.

2.3. When ordering online in our online bookstore, the contract is concluded with:

Fotofo, o.z., Prepoštská 4, POBOX 290, 814 99 Bratislava, Slovakia, Phone +421 2 5441 8214,  E-Mail:, Managing Director: Václav Macek.

  • 3 Storing the contract text

We store your order and order data inputted.  We will send you an e-mail confirming your order, together with all order data.  You have an opportunity to print out the order as well as the General Terms and Conditions before sending us the order.  Using your customer account, you have access to orders that you placed at all times.


  • 4 Right of cancellation for consumers

The right of cancellation set out below applies only to consumers:

Instruction on right of cancellation

Right of cancellation

You have the right to cancel this contract within 14 days, without giving any reason.

The period of cancellation is 14 days and begins with the day on which you or a third party nominated by you, who is not the carrier, has taken possession of the goods.

In order to exercise your right of cancellation, you are obliged to notify us (Fotofo, o.z., Prepoštská 4, POBOX 290, 814 99 Bratislava, Slovakia, Phone +421 2 5441 8214,  E-Mail: (e.g. a letter sent by mail, a telefax or an e-mail) of your decision to cancel this contract.  You can use the sample cancellation form enclosed but this is not mandatory.

In order to comply with the time limit for cancellation, it is sufficient that the notification about exercising the right to cancel be sent prior to expiration of the cancellation period.

Consequences of cancellation

If this contract is cancelled, we will be obliged to refund any and all payments that we received from you, including shipment costs (except for additional costs resulting from the fact that you opted for an alternative means of shipment other than the most cost-effective standard shipment offered by us) forthwith but at the latest within fourteen days as of the day on which we received information of cancellation of this contract.  We will use the same method of payment for refund that you used for your original transaction unless a different method has been explicitly agreed with you; in no case will you incur any costs resulting from said refund.

We shall be entitled to retain refund until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You will be obliged to send back or hand over the goods forthwith and, in any event, at the latest within fourteen days as of the day on which you notified us of the cancellation of this contract.  The deadline is met, when you send off the goods prior to expiration of the deadline of fourteen days.  You will be directly responsible for costs associated with returning the goods.

You will be obliged to compensate us for a possible deterioration of the goods only if this deterioration is due to any handling of the goods on your part that is not required for inspecting the quality, properties and functioning of the goods.

The right of cancellation does not apply to distance contracts for delivery of newspapers, periodicals of magazines, with the exception of subscription contracts.


  • 5 Sample cancellation form

(Should you wish to cancel the contract, please complete this form and return it.)


Fotofo, o.z., Prepoštská 4, POBOX 290, 814 99 Bratislava, Slovakia, Phone +421 2 5441 8214,  E-Mail:


I/We (*) herewith cancel the contract that I/we (*) entered into relating to purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*)/received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only for printed notification)


(*) delete as applicable

  • 6 Prices and shipment costs

6.1 All prices include shipment costs.  We ship with Slovak Post or another service provider of our choice.

6.2. Shipment cost depend on the chosen service provider and total value of ordered goods.

  • 7 Terms of delivery

7.1. We ship exclusively within Slovakia as well as to the countries listed on our website.

7.2. Unless stated otherwise in the offer, goods will be shipped within a period of 5 working days after receipt of payment.  If delivery is against invoice, goods are shipped within 5 working days after sending order confirmation, unless stated otherwise in the offer.

  • 8 Payment conditions

8.1 Payment shall be made either by prepayment, by credit card (moneybookers, PayPal), against invoice or by direct debit.  We reserve the right to decline some methods of payment.  When prepayment is chosen, we will quote our bank details in the order confirmation.  The invoice amount has to be transferred to our account within 10 days.  When selecting payment by credit card or by direct debit, your credit card or your account will be debited after sending order confirmation.

8.2 For consumers we retain the ownership of the goods until full payment of the purchase price. If you are an entrepreneur in practice of your commercial or independent activity, a legal entity under public law or public special assets, we retain the ownership of the goods until settlement of all outstanding claims from the business relationship with the buyer. The corresponding security rights are transferable to third parties.

8.3 If you are a consumer, as soon as payment is delayed, interest at a rate of 5% above the base interest rate will be charged for the duration of the delay.  If you are not a consumer, an interest rate of 8% above the base interest rate will be charged for the duration of the delay.  We reserve the right to prove and assert a higher loss due to such delay.

  • 9 Warranty

9.1 If you are a consumer and place an order with Fotofo for a purpose that cannot be regarded as commercial nor could it be deemed to constitute an activity as self-employed, the guarantee is in accordance with statutory provisions.

9.2 Should your order from Fotofo be a commercial transaction, the following shall apply:

9.2.1 Customer has to inspect the goods immediately after receipt to the extent that this is feasible in the normal course of business.  If a defect is found, we have to be informed thereof immediately.  If the customer fails to report a defect, goods shall be deemed to have been accepted, unless the defect is one that could not be noticed during inspection.  If such a defect becomes obvious at a later stage, it has to be reported immediately after having been noticed, goods will otherwise be deemed to have been accepted despite such defect.

9.2.2 In case of a defect, we shall be entitled to choose the remedy to be applied, taking account of the type of defect and the justified interest of the customer.  In this type of contract, remedy shall be deemed to have failed after an unsuccessful third attempt.

9.2.3 In case of remedy, we shall be obliged to reimburse only expenses arising, in particular costs of transport, travel, labour and material, to the extent that they are not increased due to goods having been subsequently brought to a location other than customer’s head office or branch office to which shipment was made.

9.2.4 Customer’s claims for defects including claims for damages shall become statute-barred after a period of one year. This shall also not apply to claims for damages based on injury to life, body or health or based on an act of gross negligence or willful neglect of duty by us or by our legal agents. Any and all claims for defects shall be excluded for sale of used goods.

  • 10 Customer service

If you have questions, want to lodge a complaint or a claim, our Customer Service is available

  • 11 Applicable law, place of jurisdiction

11.1The law of the Slovak Republic shall apply under exclusion of the provisions of the Convention of the United Nations concerning contracts for the international sale of goods.

11.2 If customers enter into the legal contract for a purpose that cannot be regarded as commercial nor could it be deemed to constitute an activity as self-employed (customer), this choice of legal domicile applies in as much as protection is not withheld through binding regulations of the law of the country in which customer is resident.

11.3 If customer is a merchant, a legal person under common law or a public law special fund, the place of jurisdiction for any disputes arising out of this contractual relationship shall be the court of jurisdiction for the head office of Fotofo in Bratislava/Slovakia.

  • 12 Online Dispute Resolution (ODR) platform

As online traders ( we are obliged to inform you of the existence of the Online Dispute Resolution (ODR) platform of the European Commission. You can access the ODR platform“

  • 13 Miscellaneous

12.1 Contract languages is English.

12.2 Should one or more provisions of these General Terms and Conditions be invalid, the remainder of the contract will remain effective.  If provisions are invalid, the contents of the contract shall be interpreted by statutory regulations.